General Terms and Conditions
1. General Terms and Conditions
Amarilis j.d.o.o., Varaždinska 51, 21000 Split, is the publisher of the cvjecarnicailaria.com online store. The customer is the person who ordered and paid for the products. The recipient is the person specified by the client when placing the order, and the client can also be the recipient. All items on the cvjecarnicailaria.com website are considered products.
General terms and conditions of online store Cvjecarnicailaria.com, owned by the company Amarilis j.d.o.o. are prepared in accordance with the Law on Consumer Protection and the Law on Electronic Commerce and international codes for e-commerce. The general terms of business include the functioning of the online store, user rights and the business relationship between the provider and the customer. We advise you to carefully read the general business conditions before using the online store page.
2. ONLINE SHOP USERS
A user is a person who uses the online store system. The provisions of the Consumer Protection Act apply to customers who are persons from this paragraph. The company Amarilis j.d.o.o. and users regulate their mutual obligations when purchasing through the online store on the basis of these general conditions.
3. PRICES AND VALIDITY OF THE OFFER
All prices are stated in kunas and euros and include a 25% value added tax (VAT). The fixed conversion rate is €1 = HRK 7.5345. When making a purchase, the prices are valid at the time of order confirmation. Prices listed on cvjecarnicailaria.com do not have to include shipping costs. We reserve the right to make daily price changes in our online store without prior warning.
4. VALIDITY OF THE PROMOTIONAL OFFER
The validity periods of special offers are specified in the special offers.
5. UPDATE OF DATA
The company takes care of the best possible up-to-dateness and fidelity of the data written on the website. Despite this, product characteristics, delivery time and price may change, so there is a possibility that the company will not be able to correct the data on the website at the same time as the change. In such a case, the buyer will be notified, and he will also be able to terminate the contract or change it with a guarantee of payment of the primary price of the ordered item.
6. PRODUCTS
Flower shop Ilaria intends to deliver a product completely identical to the one shown in the picture. It is possible to replace one or more parts of the arrangement/bouquet (due to the unavailability of certain flowers, when it is not the season for certain flowers, etc.) trying to make the product as similar as possible to the picture, description and style. In case of change, the product will always be made in the ordered value. Due to seasonal limitations of flowers and decorative plant materials, we cannot guarantee availability at all times.
7. ORDER
The order can be arranged by phone call, SMS, telecommunication software (eg Whatsapp), email or online order(filling out the form at cvjecarnicailaria.com).
Ordering products online is possible 24 hours a day, 7 days a week. Orders are processed on working days Monday - Friday from 08.00 - 15.00 h.
The order is valid from the moment the payment is received. The order can be changed no later than 12 hours before the agreed delivery time via e-mail or phone. Changing the order means changing the text in the message to the recipient, changing the recipient's data, address, etc. The customer must be sure that the recipient will be at the place designated for delivery at the time of delivery, otherwise the product will be left in front of the door, at a neighbor's, etc. .
8. ORDER CANCELLATION
The Consumer Protection Act regulates order cancellation. It is possible to cancel the order before it is delivered, i.e. before the product (bouquet, arrangement, etc.) is made. The order cancellation request must be sent by the customer in writing, by e-mail to the address cvjecarnicailaria@gmail.com, by phone call or text message.
9. METHODS OF PAYMENT
Buying and paying for bouquets and flower arrangements is possible in the following ways: Cash payment – payment in Ilaria florist store, general payment slip, Burmese payment and payment by picking up the goods upon delivery. Upon visible payment to the account of Flowershop Ilaria, we approach the realization of the ordered. In case the payment is not visible on the invoice, it is considered that the client has canceled the order.
10. DELIVERY
Cvjecarnicailaria.com undertakes to deliver the product/s to the recipient at a specified/agreed time or period of time. Delivery is made after confirmation of payment. Apart from the recipient, flowers can be collected by any other person at the recipient's address, if they wish, unless the customer states otherwise when placing the order. Delivery to hospitals, offices and hotels is possible, but with relevant information, full name, address, room number, department name or number, working hours. If it is not possible to reach the recipient, the flowers are handed over to an official person (eg a nurse in a hospital, a receptionist in a hotel). Delivery is considered completed at the moment when the recipient, the person at that address or an official person takes over the delivered product or the product is delivered to the address if no one is present at the specified address.
If there is a problem with delivery, we proceed as follows:
The sender will be contacted (he/she left the contact phone number) or the person who should receive the order (contact phone)
*If:
The recipient does not exist at the indicated address (the address is existing but not the recipient) or the address does not exist;
•The client / sender is contacted by phone and if:
•The new address communicated by telephone is not within a distance of 2 kilometers - delivery is considered completed.
•The new address communicated by phone is within a distance of 2 kilometers - delivery is in progress
• The customer does not answer the calls (or is unavailable) within 10 minutes - the delivery is considered completed.
*If:
• The recipient does not want to collect the flowers, the flowers are left at the door and the delivery is considered completed.
Delivery is not possible in situations of force majeure.
11. DELIVERY COSTS
Delivery in the Split area is free for all arrangements above HRK 199/€26.41. For other locations, the delivery price is as agreed.
12. COMPLAINTS
If for any reason you are dissatisfied with our service or product, please contact us to resolve the issue to our mutual satisfaction. In the case of a complaint due to a defect in the product, it is handled in accordance with the provisions of the Obligatory Relations Act.
The right to complain is acquired if the bouquet does not meet the quality standards, the bouquet has major visible damage or if the bouquet is not delivered within the agreed time period (three hours after the agreed delivery time).
Complaints are accepted if they are reported within 12 hours after delivery. Flower shop Ilaria undertakes to respond to every complaint within 48 hours (or 2 working days) and try to solve the problem to the benefit of both parties.
The contract starts and is binding from the moment the user makes a payment in a certain amount for the agreed service. For well-founded complaints, funds will be fully refunded or the product will be replaced, depending on the customer's wishes.
In order for a person to apply the right to unilaterally terminate the contract, he/she must notify Amarilis j.d.o.o. about your decision to unilaterally terminate the contract before the deadline and send a complaint by mail (Amarilis j.d.o.o., Varaždinska 51, 21000 Split), or electronically to cvjecarnicailaria@gmail.com, in which you will state your name and surname, address and contact and describe the situation for which he/she advertises the service/product.
13. OBJECTIONS
Pursuant to Article 10 of the Consumer Protection Act, the company enables all customers to send their complaints by mail to the address Amarilis j.d.o.o., Varaždinska 51, 21000 Split, Croatia, or by email to the address cvjecarnicailaria@gmail.com. The company will inform the customer about the received complaint within five days and inform him how long it will take to resolve his complaint. The company will do everything possible to resolve any disputes amicably. Jurisdiction of the court is determined according to the place where the buyer resides.
14. COPYRIGHT
All images, logos, product descriptions and photos published in the Cvjecarnicailaria.com online store are protected by copyright. Unauthorized use or forwarding to other media is not allowed and is illegal. Copying, use or reproduction is possible only with written consent.
Feel free to contact us for any questions.
Amarilis j.d.o.o.
Varaždinska street 51
21000 Split, Croatia
Contact: +385 98 513 235
Mail: cvjecarnicailaria@gmail.com
Contact
adress
Ramska street 2 (entry from Hercegovačka street) 21000, Split
Contact
+385 98 513 235 (call/sms/whatsapp)
Contact
+385 99 5959 869 (for contact in English via whatsapp or telegram)
cvjecarnicailaria@gmail.com
Are you a fan of flowers and floral decorations? Follow us on social media 
The validity periods of special offers are specified in the special offers.
Flower shop Ilaria intends to deliver a product completely identical to the one shown in the picture. It is possible to replace one or more parts of the arrangement/bouquet (due to the unavailability of certain flowers, when it is not the season for certain flowers, etc.) trying to make the product as similar as possible to the picture, description and style. In case of change, the product will always be made in the ordered value. Due to seasonal limitations of flowers and decorative plant materials, we cannot guarantee availability at all times.
